When you import campaigns from Meta, AdStellar downloads all the images and videos used in your ads. Images always download successfully, but videos sometimes fail with a "Page Access Required" error. This article explains why this happens and how to fix it.
Why does this happen?
Videos in Meta ads are owned by Facebook Pages and have stricter access controls than images. When you connect your Meta account to AdStellar, you choose which Facebook Pages to grant access to. If a campaign uses videos from a Page you didn't select during setup, AdStellar can't download those videos.
Note: This only affects videos, not images. Images will always download successfully.
Common scenarios:
You manage multiple Facebook Pages but only selected one during Meta setup
Your ads use videos posted to a different Page than you connected
You skipped the Page selection step during Meta authorization
How to fix failed video downloads
Step 1: Reconnect Meta with all your Pages
Go to Integrations in AdStellar
Find your Meta connection and click Disconnect
Click Connect Meta to start the authorization again
Important: When Meta asks which Pages to share, select all Pages that your ads use
Complete the authorization
Step 2: Retry the failed downloads
Go to Media Library in AdStellar
You'll see a banner showing how many videos failed to download
Find the videos marked "Page Access Required" (they have a red border)
Click Retry Download on each failed video or "Retry All" up top
How to prevent this in the future
When connecting your Meta account, always select all Facebook Pages you manage - even if you think you won't use them. This ensures AdStellar can access any videos your campaigns might use.
Tip: If you see a warning about "Page permissions" when connecting Meta or importing campaigns, it means some Pages weren't selected. Reconnect Meta to fix this before importing.
Still having issues?
If videos still fail after reconnecting:
Make sure you're an admin of the Facebook Page that owns the video
Check that the video hasn't been deleted from the original Page
Contact us via chat and we'll help troubleshoot